Shipping Policy

This Shipping Policy was published on January 11th, 2025.

Shipping Policy

At MGL Agra, we strive to ensure that your marble and handcrafted art pieces are delivered to you in perfect condition and in a timely manner. This Shipping Policy provides the details about our shipping procedures, delivery times, and shipping charges.

Shipping Methods

We offer reliable shipping methods to ensure that your order reaches you safely. Shipping is available for both domestic and international orders. The shipping method will depend on the destination and size of the order. We work with trusted courier partners to deliver your products in a secure and timely manner.

Processing Time

Once your order is placed, it will be processed and dispatched from our warehouse within 2-3 business days, depending on the availability of the products. Customized or made-to-order products may take additional time, and you will be informed of the estimated delivery date upon placing the order.

Shipping Charges

Shipping charges are calculated based on the size, weight, and destination of the order. The exact shipping cost will be displayed at the checkout page before you confirm your order. For orders within India, the shipping charges will vary depending on the location and courier service used.

For international orders, additional customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and will be determined by the destination country’s customs policies.

Estimated Delivery Times

Delivery times vary based on the destination and shipping method selected. Here are the typical delivery times:

• Domestic (within India): 5-7 business days after processing.
• International: 7-14 business days, depending on the destination and customs clearance.

These delivery times are estimates, and while we strive to meet them, they may be subject to delays due to unforeseen circumstances, such as weather, customs processing, or courier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please note that it may take up to 24 hours for the tracking information to be updated in the courier system.

Damaged or Lost Items

If your order is damaged during transit or if it does not arrive within the estimated delivery period, please contact us immediately at mglagra@gmail.com. We will assist you in resolving the issue and may arrange for a replacement or refund, depending on the circumstances.

Shipping Restrictions

We currently ship to most locations worldwide. However, there may be some locations where we cannot deliver due to courier service restrictions or other limitations. If we are unable to deliver to your location, you will be notified during the checkout process, and your order will not be processed.

Customs Duties and Taxes

For international orders, customs duties, taxes, and other charges may apply when the shipment reaches the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more details on potential charges before placing an order.

Shipping Address Accuracy

Please ensure that the shipping address provided is accurate and complete. MGL Agra is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, additional charges for reshipment may apply.

Shipping Policy Changes

MGL Agra reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with an updated date. We recommend reviewing this policy periodically to stay informed about our shipping practices.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact us at mglagra@gmail.com or visit our showroom in Agra.